**Custom Christmas orders are CLOSED**  

 

Any custom orders placed from 11/3-12/31 will be started FCFS in JANUARY 2025**

 

Ready to Ship items will still go out as scheduled on regular business days. 

We will be closed for shipping 12/23/24-1/2/25

 

 

 

Terms and Warranty

Care

 Cowgirl Dust And Diamonds Custom Handmade Designs are all 

 Hand Crafted from high quality Herman Oak Leather or equivalent when not available.

 Optional nylon halter by Weaver 

Since our leather items are completely made by hand each one will be slightly different and unique. You will notice slight imperfections, as these items are not punched out of a machine. Leather is all oiled prior to dying.
 
For maximum life, clean your tack and conchos after each use. Check for loose screws, and condition the leather regularly. Frequent cleaning and inspection may help prevent lost conchos, crystals, tarnished or rusted hardware, and dried out leather. Water, sweat, and dirt are very damaging to tack.
 
We do not warranty lost conchos.  You may remove screw, add an adhesive, then replace screw to prevent screws from backing out.  BUT be warned, this may make it extremely difficult, if not impossible for you to remove screws later, should the need arise.

 Warranty

Warranties are included with each custom designed item.  Each claim will be handled on a case by case basis.  If you have a problem to report, please email us and include photos of the issue.  Normal ware and tear is expected with use, and is not eligible for warranty claim.  Abuse and neglect are also not subject for warranty.  Lost conchos are not subject to warranty.  If is your responsibility to check screws.  You may also remove screws, add and adhesive, then return screws.  BUT, if you do this, it may make it extremely difficult, if not impossible, to remove the screws later, should you need to.

Returns Policy

There are NO REFUNDS, RETURNS, or EXCHANGES on ANY custom item.  Supplies are ordered and used for your specific design requests, and it is difficult to recoup any loses on custom items not paid for.  Therefor, once an order is started, we cannot refund your money.

For non custom orders, once a product is opened and tried on a horse, it cannot be returned.  You are responsible for ordering correct sizes.

Please notify us within 48 hours if you receive a package that is damaged or defective in any way.  We will handle this on a case by case basis and either replace or refund.


Shipping

We currently ship within the US 48.  Shipping outside the US is generally not economical, but if you don't mind paying the high shipping fees or have a special request please contact us.

We generally use USPS Priority for shipping.  Some drop shipped retail items are shipped FEDEX or UPS.  Tracking information will be provided once items ship.

Please remember that we try to get orders out as fast as we can. We understand you are excited to receive your package.  However, once packages are handed off to the mail carriers, we have no control over how fast or slow they will arrive.  We do not guarantee delivery time frames for this reason.

Terms and Release of Liability

Horse Riding and other equine activities are dangerous and may result in serious injury or even death. No product can eliminate these risks.
This product can NOT eliminate these risks. This product is NOT protective equipment. All riders should wear protective equipment every time
they ride.
Inspect all of your riding equipment prior to every use. Check for lose screws, corrosion or rust, weak points, and any other malfunction or abnormality.
Inspect all fabrics, materials, and leather for dry rot, weak spots, elongated holes, stretching, tears or rips, cracking, stiffness, and any other sign it is not
in good condition.
Consult with a professional for assistance in inspecting your equipment properly. Failure to do so can result in injury or even death for your and your horse.
Exercise reasonable care, precaution, and good equestrianship when riding to help reduce these risks.

By ordering, purchasing, or using items from Cowgirl Dust and Diamonds or CDDCustomTack via website, social media, invoice, tack trailers, second hand, award,
gift, or any other means of aquiring our tack, you agree to these terms and conditions of use. You waive any liability and do not hold Cowgirl Dust and Diamonds
CDDCustomTack or any of its extensions or agents liable for any negative outcomes that may result in use of said equipment or items.